FREQUENTLY ASKED QUESTIONS

Do you have gift certificates? Yes, we certainly do and it’s fast becoming a popular gift for family and friends celebrating everything from weddings to new homes and birthdays.  You’re also welcome to discuss the range of very unique gift register options to personalise your special occasion.

How do I work out what to keep?  During the first consultation we take the time to visually assess your situation and together we work on a plan. Dr DeClutter doesn’t throw out anything without your consent - ever.  You may also decide to sell, donate or store items offsite. If you require storage options, removalists or skip bins we can recommend trusted local businesses or we can liaise with your preferred contractors on your behalf. If you’re embarrassed at the thought of having your items on display, we have a number of more discreet alternatives to help ease any anxiety.

Do I need to be there and will it be embarrassing? Yes – you do need to be there and rather than embarrassing you, our intention is to make you as comfortable as possible with our services and the decision making process. Also Dr DeClutter has worked alongside many clients in both homes and offices and nothing shocks or embarrasses us. We don’t open drawers without consent and will always ask if there’s anything you don’t want us to see, as we pride ourselves on offering a professional, sensitive and compassionate organising service.

What’s the difference between someone who’s simply unorganised and a hoarder?  For some this can be a very sensitive issue so if you’d like more information, perhaps the first steps are to give Dr DeClutter a call to discuss this very question.  Dr DeClutter offers a confidential 15 minute no obligation chat and can even recommend other trusted Professional Organisers who are experienced in working with clients with specific requirements.

Can you come and talk to our group as a guest speaker about organising? Carol is an accomplished public speaker and passionate about organising and sharing her wealth of industry experience. Please contact Carol today to discuss your requirements.

What happens if I need to cancel or re-schedule? Dr DeClutter appreciates your time is valuable and equally, so is ours. Therefore we really need a personal phone call with at least 72 hours prior notice (excluding weekends) otherwise payment will be required in full.

How to pay? Payment is required in full on the day by cash or direct deposit and a receipt will be provided. Depending on the size of the job, sometimes a non-refundable 50% deposit will be required prior to attending. As all transactions are in line with Australian Taxation Office requirements, we do not provide discounts for cash.  Should legal assistance be required to cover debt, all charges will be added to account.

Is there anything else I need to know? In order to reduce any potential risk of injury, Dr DeClutter always has a duty of care to ensure all parties work within the recommended Occupational Health and Safety Guidelines and this includes environmental factors and lifting procedures.

What’s your Privacy Policy? At your request we will remove any car signage from the company vehicle when in attendance at your residence or place of business. If you sign up for Dr DeClutter’s newsletters you may opt out at any time. We also respect your privacy and won’t pass on or share your information with third parties – ever. At no stage will we publish ‘before or after’ photographs on our website, as Dr DeClutter would like your experience with us to be a positive one. As part of our personalised value-added service, we can discuss alternative ways of measuring your progress.

Contact Us

Mobile:

0449 156 246

Email:

Please click on the email link to contact us by email

Address: 

PO Box 262, Elsternwick. 3185. Victoria. Australia.

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